Each customer situation has a solution - we've got it!
We take your calls and dial out. You get new customers and sell more to existing ones.
CALL CENTRE SERVICES
Customers with urgent matters want fast solutions and therefore they call in order to speak to a „real” person. While dealing with issues that are not so serious or time sensitive, customers prefer a more anonymous email or web-chat.
Outbound communication might also use other channels beside phone - just like your customers like different communication tools, we can reach them through various ways.
In Kontaktikeskus, we think of each customer. Business solutions are also result of needs - your business needs. We are focused on maximizing business and profits for our customers - our call centre works for you.
We have experience in a wide variety of business areas and we can meet the standards thanks to our partners that have outsourced their services to Kontaktikeskus. We have become who we are today not only because of the high demands we have met but also the complex services we have done for our clients.
INBOUND SERVICES
We have extensive experience in providing inbound call centre outsourcing services in varied industries, such as insurance, infoline, order taking, helpdesk, secretary services etc.
Outsource inbound call centre solutions to Kontaktikeskus and benefit from professional solutions that help you attain your goals and stay ahead of competition.
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Customer service
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Infoline
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Mail-order and online store customer service
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Order taking services
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Direct marketing services
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Campaign support
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Web-chat
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Up-selling and cross-selling services
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Back-office solutions
OUTBOUND TELEMARKETING
It is obvious that qualitative sales is a foundation of good and long-term customer relationships. Outsource outbound telemarketing services to our call centre and increase your revenue with effective marketing strategies and skilled sales professionals.
We concentrate on meeting all the needs concerning sales. Outsourcing your sales helps you to augment existing customer relationships as well as find new ones; enlarge databases and sell more - through phone as well as e-mail.
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Outbound telemarketing services
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Direct marketing
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Market research and survey
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Online research
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Mystery shopping
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Debt collection services
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Database and list marketing services
THANK YOU FOR YOUR FEEDBACK, DEAR PARTNERS!
“Unlike other call centres, Kontaktikeskus has managed to maintain human relations and an effective attitude towards smaller business partners.”
Kliendihalduse OÜ, infoline 16366
“It is always pleasant to turn to our project manager. He reacts quickly with answers and information by brainstorming with us and helping us find solutions. Kind and friendly person.”
Rautakesko AS
“Kontaktikeskus is oriented to it's business partners customers and also respects it's employees. The company offers great communication and is focused on results and innovation.”
IPF Digital Estonia OÜ
"With Kontaktikekus we reach our goals quickly and comfortably. All concerns are solved urgently and effectively."
Neste Eesti AS
“Flexibility; The company takes it's business partners interests into account and is open on discussing problems and looking for solutions. Kontaktikeskus brainstorms with you and offers solutions!”
Eesti Mündiäri